What is your shipping/delivery policy?
Upon product receipt, please do the following:
Please inspect the shipment immediately. Photos are not required, but are recommended for your personal records and safety in the rare event that a freight claim needs to be filed.
Before signing off, make a notation for damage and/or shortage (if there are any) on the delivery receipt with a representative from the carrier present before accepting the order, but do not refuse the order.
Please sign for piece count as well as pallet count.
The freight carrier has acknowledged the receipt of the shipment from our facilities in good condition. By your acceptance of the shipment from the carrier on the delivery receipt, you acknowledge that the product has been delivered in good condition. We cannot be held responsible for loss or damage if you give the carrier a clean and clear receipt.
Please know we take pictures of the pallets before they leave our warehouses.
What is the delivery service & details?
Orders under total weight of 75 lbs will ship via UPS/FedEx. Orders over 75 lbs. or include large panels/items will use pallets and freight shipping. Deliveries include lift-gate services (unless commercial address is provided) and curbside delivery. Specific arrangements can be discussed when freight company calls to schedule the delivery. Each freight vendor calls the customer directly to finalize the time/date and specific needs. Pegasus Cabinetry will provide tracking information once received via email.
Can I pick up my order at the warehouse?
Yes, orders will be picked & packed for warehouse pickup in 2 business days. We provide each customer with specific details on the order: order number, contact person, time to arrive, address and procedures for pickup. Orders include 4'-8' pallets and insure your pickup vehicle can accommodate the sizes & weight. Pegasus Cabinetry and warehouses assume no risk of delivery in the event of damage.
We will accept returns under the following guidelines should you be unsatisfied with your product in any way:
All returns must receive authorization by Bliss Cabinets prior to return shipment. For authorization please send an email request to firstname.lastname@example.org
Returns must be received by Pegasus Cabinetry within 30 days from date of purchase.
When emails and are used the the accuracy and is responsible for all issues within it when making payment for the order and/or agreeing to the content within it.
Items returned in unopened, original packaging will incur a 25% restocking fee upon return receipt.
The customer is responsible for arranging all return shipments.
Any returned product deemed un-sellable, and not associated with a freight damage claim, will not receive credit.
Upon receipt of returned item(s), the value of the returned items minus applicable shipping and restocking fees, will be credited back as soon as processing has been completed (usually within 2 weeks.) If the original shipment received free shipping the credit will be issued minus the actual shipping charges incurred by Pegasus Cabinetry.
Returns will not be processed by Pegasus Cabinetry if the product(s) returned are missing or incomplete from the original shipment.
Returns on panels, trim, fillers, range hoods and molding will not be accepted unless associated with a freight damage claim.
If there has been a mistake with your order, please send an email to email@example.com Your email should include your order number, buyer’s name, shipping address and a brief description of the error.
A confirmation email will be sent upon receipt of the email notification, and we will begin the steps to remedy the error as soon as possible.
If any damage has been found upon delivery, you must take pictures of the damaged shipment, and notify the delivery driver of the damage and request that he/she makes a note of the damage on the bill of lading.
All damaged items MUST BE ACCEPTED by the customer. Please do not reject any items.
A damage claim with Bliss Cabinets will need to be filed before replacements will be shipped.
To file a damage claim, please send an email to firstname.lastname@example.org Your email must include your order number, tracking/PRO number, buyer’s name, shipping address, images of the damage, and a brief description of damage.
This description must include the item numbers and the parts that are needed to be replaced.
A confirmation email will be sent upon receipt of the damage claim email notification, and we will proceed to ship replacements/parts as soon as possible.
Expedited shipping service is not available for replacements and/or parts. Pegasus Cabinetry cannot be held responsible for any labor costs accrued during the installation of products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.
Notes: This policy does not cover freight damages or shortages due to shipping of product. Customer must receive product in accordance with Pegasus Cabinetry shipping and receiving policy, and may be required to submit information verifying the claim. These policies are set by our freight carriers, so failure to comply will result in loss of compensation for the customer.
Product Receiving Instructions:
Inspect the shipment immediately upon receipt.
Sign for piece count as well as pallet count.
The freight carrier has acknowledged the receipt of this shipment from our facilities in good condition. By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in good condition. Pegasus Cabinetry cannot be responsible for loss or damage if you give the carrier a clean and clear receipt.
If any damages or shortages are discovered upon delivery, make a notation for damage and/or shortage on the bill of lading with a representative from the carrier present before accepting the order.
Freight Claims Instructions:
Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading at the time of delivery. The claim must then be reported by email to email@example.com You must include information regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.
Concealed Damage: Claims must be made within 72 HOURS OF PRODUCT DELIVERY. Claims must be made by email and sent to firstname.lastname@example.org Be sure to include the information regarding the pieces damaged and pictures showing the damage.
Please contact email@example.com with any questions
It's possible our manufacturers have changed inventory levels/items without notifying us, they change the price, shipping rates changes or any other unforeseen issues arises without our control. Although this is very rare we reserve the right to cancel and refund any order for any reason. Includes back orders that never can be fulfilled.
This policy is subject to change without notice at any time.
Last Revision: 3/25/21